Frequently Asked Questions Shredder (FAQ)

1. How do I know which shredder category to choose?

Shredders are often placed into categories based on machine size, price and determined by number of users in shop. There are 3 basic types of shredders – mini shredder or individual shredder for use by 1-2 individuals.

Office shredder – 1-5 people and departmental shredder are intended for group of 5-20 people. And there is one more type of shredder is large office and TAA compliant shredders for use of more than 20 people.

2. Which brand is the best right now?

There are so many popular shredders used by many people such as Silicon, Ziba, Swingline, Balion, Timmy… But one of the best shredders are used and chosen by many people are Silicon shredders. They not only have lots of good qualities and functions but also can be used for a few years without fixing anything.

3. I want to buy a shredder with the reasonable price but I want it to have good security insurance. Which one I should buy?
If you want to protect your documents, USB… from being stolen, you should spend a reasonable amount of money on this machine. You should by a fragmented shredder with good functions. A silicon shredder a little bit expensive but it protects your secret documents really well.
4. What can I shred?

Most models also shred irregular paper, staples and paper clips. Some shredder models also shred credit cards, CDs and DVDs either through the main paper entry or through a secondary slot.

Refer to your product manual for specific listings of which items your shredder can handle and instructions on how to shred safely.

5. What should I do if my shredder won’t start?

This can be for a number of reasons. Check that the machine is plugged in correctly. Check that the shredder is turned to the ‘ON’ or ‘Auto’ position. Make sure that the shredder head is lined up and placed properly on the shredder bin. The bin needs to be fully inserted and the bin door must be fully closed.

6. What would I do if my shredder stopped unexpectedly?

It could have stopped for a number of reasons. First make sure that the power to the shredder has not been interrupted. Is the power cord still plugged in? Is the shredder still set to On or Auto? Look at the shredder indicator panel. Illuminated symbols alert you to a problem. Look up the symbols in your product manual for directions on what to do. Common problems include: papers exceed shredder capacity, shredder door is open, waste bin is full, paper has jammed or shredder has reached max run time and needs to cool.

7. How can I avoid jam?

Do not exceed the stated sheet capacity of the shredder. Emptying the waste bin regularly can also help avoid jams by preventing paper from becoming jammed in the cutters. DO NOT attempt to clear the jam by inserting your fingers or any metal object into the paper entry.

8. How to clear a shredder jam?

1.  Insert a filing folder or any rigid sheet of cardstock directly into the centre of the feed entry while applying force to help push the jammed paper through. This will usually clear any paper blockage or other obstructions.
2.  With the shredder unplugged, you may use a set needle-nose pliers or tweezers to remove the blockage.
3.  Use the “Reverse” mode to back up and remove the stuck paper. The shredder will back up and loosen the jammed paper. If required, you may need to tug and remove several sheets to effectively clear the machine. When jammed paper is removed, return the shredder to the “Auto/On” mode to resume shredding.
NOTE: Do notactivate reverse function while shredding Credit Cards or CDs.

9. What do I do if the shredder overheats?

Shredders may overheat if used continuously for a long period of time. If this occurs, simply allow the shredder to cool. Some shredder models have a thermometer symbol on the indicator panel that will illuminate if the shredder overheats. The light will go off when the shredder has cooled and you can begin shredding again.

10. How often do I need to empty the shredder?

This depends on how much you shred and the size of your shredder’s waste bin. As a general rule, empty your shredder’s waste bin when the shreds are higher than the middle of the viewing window. Some shredders have separate waste bins for credit cards and CDs. Be sure to empty both the primary and secondary bin regularly.

11. How can I improve shredding performance?

As with any machine, good shredders such as Silicon or Swingline perform best when used as instructed. Refer to your product manual and follow proper operating procedures. Be mindful of the shredder’s sheet capacity, empty the waste bin regularly and complete any recommended maintenance.

12. The shredder runs but it doesn’t pull paper down. What do I do?

1. Make sure the shredder is set to the “Auto/On” mode and NOT in the “Reverse” mode.
2. The feeding entry of the shredder is blocked or jammed. Please refer to “How to Clear a Paper Jam”
3. The gears driving the cutting blades may be stripped or worn out. A shredder with a stripped gear will typically spool at a high pitch sound. Please refer to the Operation section of your User Manual for more information. The shredder runs in “Reverse”, but not in the “Auto /On” mode.

13. Do some shredders require special maintenance?

Yes. We recommend that Large Office Shredders and TAA Compliant Shredders are serviced every 6-12 months by an ACCO service engineer. Refer to the product manual for local service centre contact information.

14. What maintenance does a shredder require?

Required maintenance varies by shredder model. Refer to your product manual for detailed and maintenance recommendations and instructions.

15. How often should I lubricate and clean the shredder?

We recommend that you lubricate (with oil) and clean the shredder once a month to keep the machine runs smoothly.

16. How to lubricate the shredder?

Drizzle some oil on a few pieces of paper and feed those pages through the shredder.


17. How to clean the shedder?

Clean the outside of the machine and buttons.

  • Only clean the shredder by carefully wiping the unit with a dry soft cloth or towel.
  • Never use anything flammable to clean the shredder. This may result in serious injury or damage to the product.
  • Do not clean or immerse the shredder in water
18. The shredder runs in “Reserve” but not in the “Auto/On” mode. What do I do?

The shredder probably has a paper jam. Please refer to “How to Clear a Shredder Jam“.

19. Can I buy a good shredder with 100-200 dollars?

Look at this table to know best paper shredder in market.

20. Shredder is constantly running while in the “Auto/On” mode?

1. The activation sensor in the feed entry is blocked with dust, debris, or oil. A cotton swab may be used to clean the sensor. DO NOT USE CANNED AIR. The activation sensor of the shredder is located around the centre of the feed entry.
2. Insert a filing folder or any rigid sheet of cardstock directly into the centre of the feed entry while applying force to help push the jammed paper through. This will usually clear any paper blockage or other obstructions.
3. The shredder probably has a paper jam. Please refer to “How to Clear a Shredder Jam